930k Privacy Policy

We collect specific types of information at various stages — from opening an account on the 930k platform to each transaction. Every step of this data collection serves a defined purpose, and no unnecessary information is collected.

1.1 Registration and Identity Information

Information you provide when creating an account:

• Full name (Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Chosen username and password

1.2 Identity Verification Documents

To maintain a safe environment and prevent fraud, we may collect government-issued identity documents (National ID, passport) and proof of address as needed. These documents are used only for the verification process.

1.3 Financial and Transaction Information

For deposits and withdrawals, we store your payment method details (bKash, Nagad, Rocket, Upay numbers) and transaction history. Full card numbers or PINs are never stored.

1.4 Device and Technical Information

The following is collected automatically while you use the platform:

• IP address
• Device type and operating system
• Browser type and language settings
• Login time and session duration
• Pages visited and click patterns

1.5 Gaming Behaviour Information

Your betting history, preferred game categories, bonus usage details, and balance change history are stored securely in our system. This information is used to improve your experience and ensure responsible gaming.

930k uses your information only for specific and legitimate purposes. No information is sold to third parties for advertising or unrelated commercial purposes.

• Account Management: Handling registration, login, password recovery, and account security.
• Service Delivery: Processing betting, casino games, deposits, and withdrawals smoothly.
• Fraud Prevention: Detecting unusual transactions and protecting your account from unauthorised access.
• Customer Support: Understanding the context of your issue when providing assistance via live chat and email.
• Bonuses and Promotions: Accurately calculating applicable bonuses, wagering statistics, and VIP levels.
• Legal Obligations: Retaining records in accordance with applicable law and providing information upon valid requests from authorities.
• Service Improvement: Analysing platform performance and user experience to make improvements.

930k uses industry-standard technical measures to protect your information. SSL (Secure Socket Layer) encryption secures every piece of data sent from your browser to our servers.

3.1 Technical Security Measures

• TLS/SSL encryption on all data transmissions
• Encryption of data stored on servers
• Passwords are never stored in plain text — they are kept in hashed form
• Firewall and intrusion detection systems
• Regular security audits

3.2 Access Control

Only authorised staff can access your information, and every access is logged. No one has the right to access data without a valid reason.

3.3 Data Retention Period

Data is retained for as long as the account is active. Even after an account is closed, financial transaction records may be kept for a defined period due to legal obligations. Other personal data is securely deleted once no longer needed.

930k shares certain information with trusted third parties only in limited and specific circumstances. Such sharing is never done for advertising purposes.

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These service providers follow their own security policies.

4.2 Game Software Providers

Game studios such as Evolution, Pragmatic Play, PG Soft, JILI, and Spribe receive only the minimum information needed to operate games. They cannot view your full profile.

4.3 Technical Service Providers

Providers of server hosting, analytics, and customer service software are given limited access to data for their specific functions. A confidentiality agreement is in place with each provider.

4.4 Legal Obligations

We are required to provide relevant information upon a court order or a valid request from a law enforcement authority. In such cases, we share only the specific information requested.

The 930k website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

5.1 Essential Cookies

These cookies are necessary for the core functions of the website — maintaining login sessions, storing security tokens, and remembering language preferences. Without them, the site does not work properly.

5.2 Functional Cookies

These store your preferred game types, display settings, and other personalisation details to provide a smoother experience on your next visit.

5.3 Analytics Cookies

These collect information on which pages are used most and where users encounter difficulties, helping to improve the platform. This data is generally aggregated and anonymous.

5.4 Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies will prevent many platform features from working.

As a 930k user, you have several rights over your own information. Contact our customer support team to exercise these rights.

6.1 Right to Access

You have the right to know what information we hold about you. This information will be provided within a reasonable time after your request.

6.2 Right to Correct Inaccurate Information

If any information in your profile is incorrect, you may request a correction. Let us know if there are errors in your name, address, or contact details.

6.3 Right to Deletion

After closing your account, once the applicable legal retention period has passed, you may request that your personal information be deleted. Financial records may be retained for a defined period for legal reasons.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may cancel your subscription at any time. Service-related communications that are essential cannot be stopped.

930k strictly prohibits all forms of betting and casino activity for anyone under the age of 21. Age verification is mandatory at the time of registration.

If there is any doubt about a user's age, we may request a government-issued identity document. If an account is found to belong to someone under 21, that account will be closed immediately and any associated funds will be handled in accordance with applicable rules.

If a minor within a household uses an adult's account, the account holder will be held responsible. For more on responsible gaming, see our Responsible Gaming Guidelines.

For users aged 21 and above only. Please be mindful of protecting those around you and younger people in your household.

Financial information is the most sensitive. 930k maintains multiple layers of security specifically to protect payment information.

• All connections with bKash, Nagad, Rocket, and Upay are fully encrypted
• Mobile wallet PINs or OTPs are never stored on our servers
• OTP-based verification is used for transaction confirmation
• Unusual financial activity is automatically monitored and triggers alerts
• A record of every transaction is stored securely

When a withdrawal is requested, we verify that funds are sent only to a verified mobile wallet. This process generally takes between 30 minutes and 3 hours.

930k reserves the right to amend or update this privacy policy as needed. Changes may be made from time to time due to service improvements, technical updates, or legal requirements.

9.1 Notice of Changes

For significant changes, you will be notified via your registered email or through the platform. For minor edits, only the date on this page will be updated.

9.2 Continued Use After Changes

Continuing to use the platform after being notified of a policy change will be taken as acceptance of the new policy. If you do not agree with the new policy, you have the right to close your account.

9.3 Archived Versions

Previous versions of this policy are available upon request. Contact our customer support if you wish to view the policy as it stood on a specific date.

If you have any questions about this privacy policy, any concerns about your information, or wish to exercise your rights, please contact the 930k customer support team.

Common privacy questions are answered on our FAQ page. For more complex matters, contact us directly and our team will respond quickly.